Terms and Conditions

1. About Us

These Donation Terms and Conditions apply to all donations made through the website of [Waafr ltd] referred to in these terms as we, us, or our.

We are a charitable institution established and operating in accordance with the laws applicable to us in the United Kingdom. Our registered details are as follows:

Legal name: [Waafr ltd] Registered address: [Unit 4 Wellesley Court, Apsley Way London NW2 7HF GB]  Email: [[email protected]] Telephone: [+44 7477 071971]

By making a donation through our website, you agree to these Donation Terms and Conditions.

2. Purpose of These Terms

These terms explain how we accept and process donations made through our website, including one-off and recurring donations, and set out the rights and responsibilities of both the donor and our organisation.

These terms should be read together with our Privacy Policy, Website Terms of Use, and Cookie Policy.

3. Eligibility to Donate

By making a donation through our website, you confirm that:

  • you are legally capable of entering into a binding transaction
  • the information you provide is true and accurate
  • you are authorised to use the payment method provided
  • the funds donated belong to you or you are fully authorised by the account holder to make the donation
  • your donation does not breach any applicable law or regulation in the jurisdiction from which you are making the donation

If you are making a donation on behalf of an organisation, you confirm that you are authorised to do so on its behalf.

4. Donations

A donation made through our website is a voluntary gift to support our charitable purposes, unless we expressly agree otherwise in writing.

Unless stated on the relevant donation page, donations are treated as unrestricted donations, meaning we may use them wherever they are most needed to support our charitable objects.

If you indicate that your donation is for a specific appeal, project, or purpose, we will use reasonable efforts to apply it in that way. However, if:

  • the relevant appeal closes
  • the target has already been met
  • the project cannot proceed
  • the funds cannot reasonably be applied to that purpose

we may apply the donation to a similar purpose consistent with our charitable aims, unless the donation was expressly accepted by us as legally restricted on different terms.

UK charity trustees must act in the charity’s best interests and may need to follow specific legal rules when accepting, refusing, or returning donations, especially where conditions are attached gov.uk

5. How Donations Are Made

Donations may be made through the payment methods made available on our website from time to time. We may use trusted third-party payment service providers to process payments securely on our behalf.

When you submit your payment details and click to confirm your donation, you are authorising payment of the amount you selected.

A donation will only be treated as received by us once your payment has been successfully authorised and processed.

We are not responsible for delays, errors, or failures caused by payment service providers, banking systems, card schemes, internet outages, or events outside our reasonable control.

6. Recurring Donations

If you choose to make a recurring donation, you authorise us or our payment service provider to collect the recurring amount at the frequency selected by you.

Recurring donations will continue until you cancel them. You may cancel at any time by:

  • using any cancellation facility made available through the payment provider, if applicable
  • contacting us using the contact details on our website

To avoid a further payment being taken, cancellation requests should be made with reasonable notice before the next collection date.

We may change or end a recurring donation facility at any time, but this will not affect donations already processed.

7. Minimum Donations and Charges

We may set minimum donation amounts for online giving.

You are responsible for any charges, exchange fees, bank fees, card fees, or other costs imposed by your payment provider or bank, especially for donations made from outside the United Kingdom.

8. International Donations

We may accept donations from donors located outside the United Kingdom.

If you donate from outside the UK:

  • you are responsible for ensuring that making the donation is lawful in your country or territory
  • currency conversion and foreign transaction charges may apply
  • any tax relief available in the UK, including Gift Aid, may not apply to you
  • we do not guarantee that donations made from outside the UK will qualify for tax relief in your jurisdiction

If our organisation carries out activities or receives funds internationally, local law may also be relevant in some cases gov.uk

9. Gift Aid

If you are a UK taxpayer, you may be able to increase the value of your donation through Gift Aid, provided you make a valid Gift Aid declaration and meet HMRC requirements.

By submitting a Gift Aid declaration, you confirm that:

  • you are a UK taxpayer
  • you have paid or will pay enough UK Income Tax and or Capital Gains Tax in the relevant tax year to cover the amount of tax reclaimed on all your Gift Aid donations
  • the details you provide are accurate
  • it is your responsibility to notify us if you no longer qualify for Gift Aid or if your name or address changes

We may be unable to claim Gift Aid if the declaration is incomplete, inaccurate, or does not satisfy HMRC requirements.

10. Donation Refunds

As donations are voluntary gifts, donors do not generally have an automatic right to cancel or obtain a refund simply because they have changed their mind.

However, we may consider refund requests in appropriate circumstances, including where:

  • a donation was made in error
  • the wrong amount was paid due to an input mistake
  • there has been duplicate processing
  • there has been unauthorised use of a payment card or account
  • we are required or entitled by law or regulatory guidance to return the donation

Any decision to refund, refuse, or return a donation will be made in accordance with applicable law, our internal policies, and our duties as a charitable institution. UK guidance makes clear that charities must consider their legal powers and duties when deciding whether to refuse or return donations gov.uk

If you believe a donation was made in error, please contact us as soon as possible at  [email protected] full details of the payment.

We reserve the right to request evidence before processing any refund.

11. Refusal of Donations

We reserve the right to refuse, decline, or return any donation where we reasonably consider this necessary or appropriate, including where:

  • accepting the donation may be unlawful
  • we are unable to verify the source of funds where reasonably required
  • we suspect fraud, money laundering, terrorist financing, or other criminal activity
  • the donation is made on terms that are inconsistent with our charitable purposes or governance
  • acceptance of the donation would not be in the best interests of the institution

Any such decision will be taken in accordance with applicable law and our legal duties.

12. Donor Conduct

You must not use our website to make a donation:

  • using false details
  • through unauthorised access to another person’s payment method
  • in breach of sanctions, anti-money laundering laws, anti-bribery laws, or other applicable legal requirements
  • in a way intended to cause harm, disruption, reputational damage, or unlawful influence

We may take steps we reasonably consider necessary to verify donations and donor information.

13. Use of Donations

We will apply donations in furtherance of our charitable purposes and in accordance with any legal restrictions attaching to the gift.

Where a donation is made to a particular campaign or appeal, we may describe the intended use on the relevant webpage. Such descriptions are given in good faith, but specific activities, budgets, locations, or timelines may need to change due to operational, regulatory, security, or other legitimate reasons.

14. Fundraising Standards and Complaints

We are committed to fundraising in a way that is legal, open, honest and respectful, in line with applicable UK requirements and recognised fundraising standards fundraisingregulator.org.uk gov.uk

If you have a complaint about a donation or our fundraising, please contact us first using the contact details on our website so that we can investigate and try to resolve the matter promptly.

If you are not satisfied with our response, you may be able to refer the matter to the relevant regulator or supervisory body where applicable.

15. Privacy and Data Protection

When you make a donation or contact us, we may collect and process your personal data for purposes including:

  • processing your donation
  • maintaining our donation records
  • claiming Gift Aid where applicable
  • communicating with you about your donation
  • complying with legal and regulatory obligations
  • sending fundraising or marketing communications where we are lawfully permitted to do so

We will process personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, and in line with our Privacy Policy. Fundraising organisations must handle personal data lawfully, fairly and transparently, and consent for certain marketing uses must be obtained separately from general terms fundraisingregulator.org.uk

Please read our Privacy Policy for full details of how we use your personal data and your rights.

16. Security

We take reasonable steps to ensure that online donations made through our website are processed securely. However, no internet transmission or online payment system can be guaranteed to be completely secure.

To the fullest extent permitted by law, we do not accept liability for losses arising from unauthorised access, interception, delay, system failure, or events beyond our reasonable control, except where caused by our negligence, fraud, or any liability that cannot lawfully be excluded.

17. Website Availability

We do not guarantee that the donation function or website will always be available, uninterrupted, secure, or error-free.

We may suspend, withdraw, or change any part of the website or donation process at any time without notice.

18. Third-Party Services and Links

Our website may use third-party providers, including payment processors, platform providers, analytics providers, or linked third-party websites.

We are not responsible for the content, availability, or privacy practices of third-party websites or services, although we expect third-party payment processing to be handled by reputable providers and under their own terms and privacy notices.

19. Limitation of Liability

Nothing in these terms excludes or limits liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • any other liability which cannot be excluded or limited under applicable law

Subject to the above, to the fullest extent permitted by law, we shall not be liable for any indirect, consequential, incidental, or special loss arising out of or in connection with your use of the website or the making of any donation.

This does not affect any rights you may have under applicable law that cannot lawfully be excluded.

20. Changes to These Terms

We may update these Donation Terms and Conditions from time to time by publishing the revised version on our website.

The version in force at the time you make your donation will apply to that donation.

We recommend that you check these terms each time before donating.

21. Governing Law and Jurisdiction

These Donation Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law in another jurisdiction applies or where this would be unlawful to enforce against a donor acting as a consumer under applicable law.

22. Contact Us

If you have any questions about these Donation Terms and Conditions, or about a donation you have made, please contact:

[Waafr ltd] Address: [Unit 4 Wellesley Court, Apsley Way London NW2 ] Email: [[email protected]] Telephone: [+44 7477 071971]